Legal

Privacy Policy

Last Updated: June 18, 2026

Pepcision, LLC, a Florida limited liability company ("Pepcision," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or use our website located at www.Pepcision.com (or any successor site), any associated mobile application, or other online services we offer (collectively, the "Platform" or "Service").

This Privacy Policy applies to personal information we collect through the Platform in connection with your browsing, account creation, purchases of wellness products, customer support, marketing communications, and other interactions with Pepcision that do not involve the direct provision of healthcare services.

Important Note on Health and Medical Information

Certain information you provide in connection with telehealth consultations, prescriptions, or medical services is primarily collected, used, and disclosed by our independent telehealth partner Arora and its licensed healthcare providers ("Providers") pursuant to their own Notice of Privacy Practices and applicable healthcare privacy laws (including HIPAA where it applies). Pepcision may receive or share limited information necessary to coordinate services with Arora and the dispensing pharmacy, subject to applicable law and our agreements with those parties. More detailed information about how health-related and consumer health data is handled is available in our separate Consumer Health Data Privacy Policy (or directly from Arora). This main Privacy Policy supplements, but does not replace, those healthcare-specific notices.

Please read this Privacy Policy carefully. By using the Platform or Service, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We collect several categories of personal information, including:

Identifiers and Contact Information: Name, email address, phone number, mailing/shipping address, date of birth, and account login credentials.
Account and Transaction Information: Purchase history, order details, payment information (processed by third-party payment processors; we generally do not store full credit card numbers), subscription or membership details, and customer support communications.
Wellness and Product Preferences: Information about products you view, purchase, or express interest in (e.g., specific wellness or peptide products), and any preferences or goals you voluntarily provide.
Usage and Device Information: IP address, browser type, operating system, device identifiers, referring/exit pages, clickstream data, and interactions with the Platform (collected automatically via cookies, pixels, and similar technologies).
Location Information: General geographic location (e.g., city or state level) derived from your IP address or shipping address. We do not collect precise geolocation data without your consent where required.
Communications: Information you provide when you contact us, participate in surveys, or sign up for newsletters or promotional emails.
Information from Third Parties: Information we receive from Arora (limited coordination data), payment processors, shipping carriers, analytics providers, or advertising partners, subject to applicable law and your choices.

We do not collect Social Security numbers, financial account numbers (beyond what is necessary for payment processing), or other sensitive personal information except as required to provide the Service or as you voluntarily provide in connection with wellness product inquiries.

Sources of Personal Information

We collect personal information from:

You directly (when you create an account, make a purchase, complete forms, or contact us).
Automatically through your use of the Platform (cookies, log files, analytics tools).
Third parties, including service providers, Arora (for service coordination), advertising networks, and analytics companies.

How We Use Your Personal Information

We use the personal information we collect for the following purposes:

To provide, operate, maintain, and improve the Platform and Service.
To process and fulfill orders, manage subscriptions, handle payments, and arrange shipping.
To create and manage your account and authenticate your identity.
To communicate with you about your orders, account, customer support requests, and Platform updates.
To send marketing communications, newsletters, or promotional offers (you may opt out at any time).
To personalize your experience and recommend products based on your activity and preferences.
To analyze usage trends, conduct research, and improve our products, services, and marketing.
To detect, prevent, and respond to fraud, security incidents, or other illegal or unauthorized activity.
To comply with legal obligations, enforce our Terms of Service, and protect our rights and the rights of others.
For other purposes with your consent or as otherwise disclosed at the time of collection.

How We Share and Disclose Your Personal Information

We do not sell your personal information for monetary consideration in the traditional sense. We may share personal information in the following circumstances:

Service Providers and Vendors: With trusted third parties that perform services on our behalf (e.g., payment processing, shipping and logistics, email delivery, hosting, analytics, customer support, and marketing). These parties are contractually obligated to protect your information and use it only for the purposes we specify.
Arora and Pharmacy Partners: Limited information as necessary to coordinate telehealth consultations and prescription fulfillment with our independent partners Arora and the dispensing 503A pharmacy. Medical and prescription-related information is shared only to the extent needed to facilitate the Service and in accordance with applicable law and our agreements with those parties.
Legal and Safety Reasons: When we believe disclosure is necessary to comply with law, respond to legal process, protect the rights, property, or safety of Pepcision, our users, or others, or investigate fraud or security issues.
Business Transfers: In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets. Your information would be among the assets transferred.
With Your Consent: When you direct us to share your information or when you otherwise consent.

We may also share aggregated or de-identified information that cannot reasonably be used to identify you.

Cookies, Tracking Technologies, and Analytics

We and our third-party partners use cookies, web beacons, pixels, and similar tracking technologies to collect usage information, remember your preferences, understand how you interact with the Platform, and deliver relevant advertising.

You can manage cookie preferences through your browser settings. Some browsers offer "Do Not Track" signals; because there is no uniform standard, we currently do not respond to Do Not Track signals. We may participate in interest-based advertising. Where required by applicable law (e.g., for users in certain states), you may have the right to opt out of targeted advertising or the "sale" or "sharing" of personal information for cross-context behavioral advertising. Please see the "Your Privacy Choices and Rights" section below or contact us for more information.

Your Privacy Choices and Rights

You have several choices regarding your personal information:

Account Information: You can review, update, or delete certain account information by logging into your account or contacting us.
Marketing Communications: You can opt out of marketing emails by clicking the "unsubscribe" link in those emails or updating your preferences in your account settings. You may still receive transactional or service-related communications.
Cookies and Tracking: Adjust your browser settings or use available cookie consent tools on the Platform (where offered).

State Privacy Rights: Depending on your state of residence (for example, California, Colorado, Virginia, Connecticut, Utah, or others with applicable consumer privacy laws), you may have rights to:

Know what personal information we have collected about you and how it is used or shared.
Access a copy of your personal information.
Request correction of inaccurate personal information.
Request deletion of your personal information (subject to certain exceptions).
Opt out of the "sale" or "sharing" of your personal information for targeted advertising.
Limit the use and disclosure of sensitive personal information (where applicable).
Non-discrimination for exercising your rights.

To exercise these rights, please submit a request through our designated privacy request form (available on the Platform) or contact us using the information below. We will verify your identity and respond in accordance with applicable law. If you use an authorized agent, we may require proof of authorization.

Health and Medical Information

As noted above, information related to telehealth consultations, medical history, prescriptions, and similar health data is primarily governed by Arora's Notice of Privacy Practices and applicable healthcare privacy laws. Pepcision's role with respect to such information is generally limited to facilitating access to Arora and the Pharmacy and performing necessary coordination functions. For more information about how consumer health data and Protected Health Information are collected, used, and disclosed, please refer to:

Arora's Notice of Privacy Practices (provided during the telehealth process or available upon request), and
Our separate Consumer Health Data Privacy Policy.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (for example, for tax, accounting, legal, or fraud prevention purposes). When information is no longer needed, we will securely delete or anonymize it.

Children's Privacy

The Service is not directed to individuals under the age of 18 (or the applicable age of majority). We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verified parental consent, we will take steps to delete that information.

Links to Third-Party Websites and Services

The Platform may contain links to third-party websites or services (including Arora's platform). This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other reasons. We will post the updated policy on the Platform with a new "Last Updated" date. Your continued use of the Platform after any changes constitutes acceptance of the revised Privacy Policy. Material changes will be highlighted or communicated as appropriate.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Pepcision, LLC
18117 Biscayne Blvd, 60258
Miami, FL 33160
www.Pepcision.com
Email: support@margomd.com

For requests to exercise your privacy rights, please use the designated form or email address above so we can properly verify and process your request.